Cleanliness and Wellbeing

Sentral's Clean Pledge provides industry-leading and scientifically elevated safety and cleanliness standards to safeguard the wellbeing of our residents', guests', and colleagues and is in accord with Airbnb’s enhanced “Clean and Tidy” protocols.

Homesharing and Hospitality Guests*

  • Contactless check-in and check-out.
  • Cleaning teams use hospital-grade cleaning and disinfectant products throughout the building and guestrooms, both before and after hosting a homeshare guest.
  • Well-being Kits are provided to every guest upon request– includes masks, hand sanitizers, and disinfectant wipes.
  • Before and after every guest, we mark the room with a Clean Room Seal. This indicates to guests and returning residents that their room has not been accessed since being thoroughly cleaned and sanitized.
  • All guest stays include fresh, hospitality-grade linens. Linens are washed with high heat in order to ensure they are free from any germs.

Property Wide

  • Frequent cleaning and disinfecting of high-traffic and high-touch public areas are completed across all properties with hospital-grade cleaning solutions.
  • Hand sanitizer and disinfectant wipes are available at each entrance and common area.
  • Plastic shields are in place at the staffed concierge desk where required by the CDC.

Team Members

  • All team members follow all CDC guidelines, such as practicing proper hand-washing techniques, limiting face touching, wearing masks when interacting with others, and maintaining social distancing protocols.
  • Disposable disinfectant wipes are provided so that commonly used surfaces (including doorknobs, keyboards, remote controls, desks, etc.) can be wiped down by employees before each use.
  • All team members wear personal protective equipment (PPE) including gloves and sanitary masks during direct interactions with residents and guests, and while handling packages.
*Available only at selected properties