Cleanliness and Wellbeing

Sentral's Clean Pledge provides industry-leading and scientifically backed safety and cleanliness standards to ensure the wellbeing of our residents, guests, and colleagues. These guidelines meet or exceed Airbnb’s enhanced “Clean and Tidy” protocols for peace of mind.

Apartment Suite Guidelines

  • Keyless entry for contactless check-in and checkout is available in select locations.
  • Cleaning teams use hospital-grade sanitation and disinfectant products throughout all apartment suites.
  • All guest stays include fresh, hospitality-grade linens. Linens are washed with high heat to kill germs and bacteria between all guest stays.

Community Guidelines

  • High-traffic and high-touch public areas are frequently cleaned and disinfected across all communities with hospital-grade cleaning solutions.
  • Hand sanitizer and disinfectant wipes are available at each entrance and in all common areas.

Team Member Guidelines

  • Team members follow all CDC guidelines, including practicing proper handwashing techniques, limiting face touching, and maintaining social distancing protocols.
  • Team members will wear masks where required or upon guest/resident request.
  • Disposable disinfectant wipes are provided for commonly used surfaces.